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DISPATCH

Your order will be dispatched from one of our US warehouses within 48 hours of ordering (as long as there are no stock shortages)
Orders are dispatched Monday through Friday (except public holidays.) Unfortunately, the postal system doesn’t operate on the weekend.
If you order on a Friday afternoon, you can expect dispatch on the following Monday (assuming no public holidays hold us up!)
All orders require a signature upon delivery unless you leave explicit instructions to leave the package in a safe location designated by you.

DELIVERY SPEED

Regular postal delivery speed depends on how far away you are from the USA.

We usually ship within 3 business day.

If you are located outside the USA, Post will deliver your parcel. If you are not home at the time of delivery, a calling card will be left and your parcel will be transferred to the nearest post office for your collection.

If you are confident that your parcel can be safely left in the event you are not at home, you can give an ‘Authority to Leave’ instruction via a note on the CHECKOUT page, however Keto Coffee will accept no responsibility for items marked ‘ATL’ and will consider the items left as instructed, once notified of delivery.

Please allow up to 10 working days for delivery to rural locations.

Delivery delays may be incurred due to public holidays or industrial action experienced by Post and Fastway Couriers. While we will always endeavour to ensure that you receive your order as quickly as possible, these delays may be beyond our control.

WHAT ABOUT IF I WANT TO ADD AN ITEM TO MY ORDER?

Place a second order and let us know via email with your order number..
If your previous order has not already been dispatched, we can combine the two and refund you the additional delivery charges.

WHAT IF I ACCIDENTALLY ORDERED AN ITEM I DON’T NEED?

Email us as soon as possible so we can try to catch it before dispatch and adjust your order. if it’s already been dispatched you will need to follow the returns process.

COSTS

Shipping costs are calculated on checkout using the Post standard volume rates.

WHAT IF A PRODUCT IS ON “BACKORDER”

Sometimes products run out. With many items, there can be a delay through customs. If that is the case, you can still order your item. Many times this out of stock will be for 1-3 days. If this is the case, your order will be upgraded to EXPRESS POST for free. If products are flagged to take longer, your order will be shipped without this product and a second shipment will need to be sent when the out of stock item arrives.

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